cancellation policy
Customers will receive a full refund or credit with 24 hours notice of cancellation. If a booking is cancelled within 24 hrs the customer will receive a full credit to be used anytime within 3 years.
Customers will also receive a full refund or credit in case of operator cancellation due to weather or other unforeseen circumstances. Contact us by phone to cancel or inquire about a cancellation. No-shows will be charged the full price.
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Choose your bike, hit the Queenstown Trail Network, and let our local crew take care of the details—from trail advice to support and shuttle options.
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